We warrant that our Bungaloom Mattresses will be free from defects in workmanship and materials for a NON-PRORATED period of 10 years followed by a PRORATED period of 10 years. Bungaloom’s Limited Warranty covers the original purchaser of the Mattress only. This Mattress Warranty is not transferrable and only applies to a Mattress purchased from Bungaloom by the original purchaser. The Bungaloom Mattress must be purchased from our website (/) or by visiting an authorized Bungaloom showroom. The Mattress must be in the United States at the time of filing a claim as we may need to inspect it as part of the claim process. If you want to return or exchange the Bungaloom mattress within 100 days from the date you received your Mattress, please refer to our 100-Night Comfort Exchange policy.
YEARS 1-10: FULL COVERAGE — NON-PRORATED
During the first 10 years of the Limited Warranty, Bungaloom will repair or replace your Bungaloom Mattress at no charge to you if deemed defective and qualifies under the Limited Warranty (see below).
YEARS 11-20: LIMITED COVERAGE — PRORATED
During years 11-20 of this 20-Year Limited Warranty, Bungaloom will (at its option) repair or replace the Mattress at a prorated charge to the purchaser plus transportation and/or shipping charges. The prorated charges will be based on the year of the Warranty claim. If the claim is during the 11th year, the prorated replacement charge will be 50% of the original purchase price. If it’s after the 11th year, but before the 21st year, the prorated charge will increase by 5% for each subsequent year of the prorated period.
The existing Limited Warranty will continue to cover the replacement Mattress for the remaining of the 20 Year Limited Warranty period. Any repair or replacement will not extend the original period of Limited Warranty, nor will it constitute the beginning of a new Limited Warranty period. Purchasers are responsible for any transportation and/or shipping charges related to Mattress replacement. The replacement Mattress will be of the same model and size as the original Mattress. A substitution model may be used as a replacement in case of a discontinued Mattress model.
This Limited Warranty covers the following:
Bungaloom warrants against defects in workmanship and material of the Mattress. This includes any manufacturing defect such as tears in fabric or cosmetic damages to the Mattress. This does not include normal wear and tear.
The Warranty does not apply if misuse or damage to the structure and/or materials has occurred. It includes, but is not limited to improper foundation or slats, liquid damage, cuts, tears, burns, mold, odors, discoloration, or other abuse.
Please note that any Mattress will show visible body impressions within the first 6 months of use. These can be up to 1.25 inches and are not a defect. In fact, these body impressions are desirable and demonstrate that the Mattress is doing a good job conforming to the body which reduces pressure on your muscles and joints. To ensure that the Mattress wears evenly over the entire sleep surface, we recommend that you rotate your Mattress, turning it head to toe (180 degrees) once a month for the first six months, then every other month thereafter.
Sagging/ indentation in the Mattress equal to or greater than 1.25 inches that is not resulting from a faulty, improper or unsupportive foundation, box spring or platform are covered by the warranty.
We recommend using the Bungaloom foundation which is designed specifically to support our Mattress. However, your Bungaloom Mattress is intended to be used on a rigid, solid surface or slatted bed base that is structurally capable of supporting the weight of the Mattress and its user(s). A proper bed frame is defined, for the purpose of this Mattress Warranty, as having at least five to six (5-6) leg support for Queen and King Mattress, four (4) leg support for Twin and Full Mattresses. For Queen and King slatted-style bed frames, there cannot be greater than three (3) inches between each
slat in order to provide ample structural support for the foundation and user(s). Queen and King size frames must have a vertical center support. In the event of a Warranty claim, Bungaloom will require proof of the foundation or slats used to support the Mattress.
This Limited Warranty does not cover:
Comfort preference. You are eligible for a 100-Night Comfort Exchange period to replace or return your Mattress if you don’t find it comfortable. Any comfort issues beyond the trial period will not be covered under Warranty. Bungaloom is not responsible for coordinating or arranging any transportation and/or shipping costs associated with replacements after completing the trial period.
Mattresses sold by unauthorized retailers or any resellers.
Replacement of any non-defective pieces. For example, if you have a defective latex topper but the Mattress innerspring base is in perfect condition, we will replace only the topper.
Mattresses sold as “floor samples”, “as-is”, or “used”.
Any damage caused to the Mattress if it was not taken out of the compressed, roll- packed box within two (2) weeks of receiving the Mattress. A Mattress that is compressed for a prolonged period will have structural damage and/or condensation from being packaged for an extended period of time resulting, but not limited to mold, odors, and/or discoloration that is not covered under this Limited Warranty.
Misuse of the Mattress and/or materials including, but is not limited to improper foundation or slats, liquid damage, cuts, tears, burns, mold, odors, discoloration, or other abuse.
Imperfections that do not prevent ordinary use and enjoyment of the Mattress by a reasonable person are not considered to be defects. For example, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical.
Medical or health claims such as allergies, discomfort, or other conditions. Any questions or concerns regarding medical or health conditions should be addressed by a licensed physician.
A normal increase in softness due to normal usage or other normal wear and tear. To make a valid claim under this Warranty, you must:
Contact us at customerservice@/. We will mail or email a form for you to include a brief description of the defect and how it is affecting you.
Provide original proof of purchase, photographic evidence of the law tag evidencing that the law tag remains on the bed and has not been altered.
Provide photos of the defect.
Please send all requested documentation to customerservice@/. You are responsible for submitting your claim with the sufficient supporting documentation.
We reserve the right, in our sole discretion, to require photographs, further information, descriptions, or to send a representative to physically inspect the Mattress prior to accepting your claim under this Limited Warranty. Your Limited Warranty may be voided if you fail to cooperate with our investigation, provide adequate responses to our requests, or comply with any provision of this Limited Warranty.
Thank you for shopping Bungaloom! We are confident your expectations will be exceeded from the day of delivery and beyond as our product continues to perform for you. We provide opportunities to try out our green clean mattress at our Nap Bars, micro-hotels, and showrooms to ensure you choose the size and configuration that is just right for you. This courtesy results in a minuscule amount of returns.
When you receive your Bungaloom, please enjoy restful, toxin-free sleep for 30 days to allow your body time to adjust. If you find that our mattress is not right for you, you may, within 100 days of delivery, exchange the topper of your Bungaloom mattress with a firmer or softer option (once per mattress). If within 5 days of receiving your new topper, you find your Bungaloom is still not the best clean sleep you have ever had, it can be returned for a full and prompt refund of the purchase price, less the $99 transportation cost. Returned mattresses CANNOT be resold. In offering this friendly policy, we do ask that you double-check your measurements before you buy to confirm that the mattress and foundation heights you've chosen fit your needs.
To be eligible for a return or exchange, your original Bungaloom mattress must be clean, undamaged, and suitable for charitable donation. Please contact us at customerservice@/ to process a return or exchange.