Frequently Asked Questions


How long does it take to get my mattress? Your mattress will be ready in 4-5 business days. It takes around 3-9 business days in transit depending on your location.

Are your mattresses eco-friendly? Our mattresses are made of cotton, wool, latex and natural fiber. There are no VOCs or chemicals sprayed as fire retardants. Hence, there is no off-gassing of toxins thereby ensuring safe, healthy sleep and a clean environment.

What’s the procedure to return the mattress if I don’t like it? We would like you to sleep on your mattress for at least 30 nights as it may take a few days for your body to get adjusted to the new mattress. If you still don’t feel comfortable after 30 days you can email customerservice@bungaloom.com for return confirmation. We will refund you your original purchase price. 

What is your mattress made of? The mattress base is made of 3.5" zoned pocketed coils, 1" corn-based fiber pad on top and bottom of the coils. Topper is made of certified organic Dunlop natural latex. Covers for the mattress base and topper are made of certified organic cotton. 100% organic wool and corn fiber batting on the topper works as a natural fire retardant.

Should I use a box spring for my mattress? It is ideal to use the Bungaloom foundation which is designed specifically to support our mattress. However, any sturdy foundation or non-flexible bed slats (not more than 3" apart) will work fine with our mattress.

Will it work on an adjustable base? Yes, our mattress is designed to work on an adjustable base.

I have placed an order online but I wanted to make some changes to it. What should I do? You can contact us through phone, chat or email and let us know what changes are needed.

I don't feel good about buying a mattress online without trying it first. Is your mattress available for trial in any of the stores? Yes, we do! In fact we encourage customers to try out our mattress before making such an important purchase.

We have it available in two locations:
1. Pop Shop America - Address: B, 321 W 19th St, Houston, TX 77008.
2. New Living - Address: 6111 Kirby Dr, Houston, TX 77005

How much weight can a Bungaloom mattress support? There is a big difference between sitting weight and lying weight. Sitting 200 lb is at the edge of support. Lying will support 300 lb

What happens to our returned mattresses? It will be used as store displays or in our nap mobile.

Can I buy Bungaloom mattress on any other website? Not as of now but it will soon be available on Amazon

What kind of sheets should I buy for my Bungaloom mattress? Standard pocket sheets are the best fit for our mattresses.

Will I feel hot in your mattress just like my old memory foam mattress? No. The most reason why most memory foam mattresses sleep hot is that they are very dense and don't allow any air to pass through. You won't feel hot in a Bungaloom mattress as it's a combination of pocket coils, latex, wool and cotton cover. All of these materials are breathable. Wool especially regulates body temperature and wicks away moisture.

How is your mattress priced lower than some of the most popular non-toxic, organic mattress brands sold by other retailers? Our overhead costs are lower than most traditional brick and mortar retailers, we control the manufacturing of final products and sell to end users, we offer one standard product, logistics is managed internally, our margins are lower